Customer Service

VFS aims at providing an efficient service to its applicants. In case of any feedback that you may have about the product or the services provided by Dubai Visa Processing Centre, we would like to know about it and address the same at the earliest. Every Dubai Visa Application Centre operated by VFS preserves a Feedback Register for the benefit of the applicants. The supervisor of the Visa Application Centre would provide an access to the Register on demand from the applicant.

For any complaints/ Suggestions and Feedback in Dubai Visa Processing Centre for Dubai, please email at:

In an event of dissatisfaction of the service levels, your complaints / suggestions are welcome. If desired you may submit your feedback directly in person at your local Visa Application Centre.

For any queries related to visa application / processing for Dubai, please email at:

You are requested to please mention the below information:

  • Name:
  • Address:
  • Telephone number:

(A clear description of your complaint with specifics information pertaining to Names, Dates, Places and other information in relation to grievance)


In case you are a direct visa applicant kindly provide the below details:

  • Your Date of Birth:
  • Type of Visa Applied:
  • Visa Application reference number(s)/Passport Number (s)


We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

VFS/DVPC would, be keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations.

You are our most valued customer and your feedback/suggestions are appreciated to enhance our service levels.

We assure to respond to your grievance within 2 working days.

DVPC would also be delighted to receive your feedback on excellent service received from any particular associate.

Your suggestions / feedback at no stage has any influence on the Visa Application process, hence please feel free to give us your candid feedback!